A Clear Process When Something Isn’t Right.
Review the 30-day request window, eligibility requirements, damaged orders, return shipping and refund processing.
Contact us within 30 days of delivery for a full refund.
Eligible items must remain unused and complete.
Wait for instructions before sending anything back.
Approved refunds are processed after inspection.
RETURN DETAILS
How Returns and Refunds Work.
What is the return-request window?
You may request a return within 30 days of receiving your order. Requests submitted after the 30-day window may not be eligible.
What items are eligible for return?
To be eligible, an item must generally be unused, in the same condition in which it was received and returned with its original packaging and proof of purchase.
Normal inspection of the product is acceptable, but signs of use, damage, contamination or missing components may make the item ineligible.
Can JawFlex be returned after it has been opened or used?
For hygiene reasons, opened or used mouth-contact products are not eligible for change-of-mind returns.
JawFlex may still be reviewed when it arrived damaged, defective or incorrect. Include clear photos or video when contacting support.
How do I start a return?
Email contact@dropsetgear.com or use the Contact page within 30 days of delivery.
Include:
- Your order number
- The item involved
- The reason for the request
- Photos or video when the product is damaged, defective or incorrect
Do not send an item back before receiving return approval and instructions.
Is every return request automatically approved?
No. Every request is reviewed against the current Return Policy.
If the return is approved, we will provide the return address, packaging requirements and the next steps. Sending an item without approval may delay the process or make the return ineligible.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for return shipping costs.
When an item arrives damaged, defective or incorrect, contact us before purchasing a return label. We will review the issue and explain the appropriate resolution.
Are original shipping charges refundable?
Original shipping charges are generally non-refundable unless the return results from an error by DropSet Gear or the item arrived damaged, defective or incorrect.
Any approved refund will clearly identify the amount being returned.
What if my order arrives damaged, defective or incorrect?
Inspect your order after delivery and contact us promptly with your order number, a description of the issue and clear photos or video where appropriate.
We will review the situation and may offer a replacement, refund or another appropriate resolution depending on the circumstances.
Are discounted or sale items returnable?
Products purchased with a promotional code or temporary discount remain eligible under the standard return rules unless they were clearly marked “Final Sale” before purchase.
Items marked Final Sale are not eligible for change-of-mind returns. This does not remove any rights that may apply to damaged, defective or incorrect goods.
What items cannot be returned?
The following may not be eligible:
- Opened or used mouth-contact products
- Gift cards
- Items clearly marked Final Sale
- Items damaged after delivery through misuse
- Items missing original packaging, components or proof of purchase
Do you offer direct exchanges?
The fastest option is generally to request a return for the original item and place a new order after the return is approved.
When will my refund be issued?
Once the return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds after the refund has been processed.
How can I ask a return-related question?
Email contact@dropsetgear.com or use the Contact page. Include your order number whenever the question relates to an existing purchase.
https://www.dropsetgear.com/pages/contact-us
