Tell Us What You Need.
Contact us about products, orders, shipping or return requests.
contact@dropsetgear.com
FIND YOUR ANSWER
Choose the Fastest Route.
Most order, shipping, return, and product questions can be answered immediately through the resources below.
Check the latest available status and tracking information for your shipment.
Review processing times, delivery estimates, shipping rates, and international details.
Check return eligibility, damaged-order steps, shipping responsibilities, and refund processing.
Find answers about JawFlex, LiftGrips, payments, orders, shipping and returns.
CONTACT US
Send Us a Message.
Include your order number for purchase-related questions.
Contact form
The more clearly you describe the issue, the faster we can direct you to the right next step.
CONTACT QUESTIONS
Before You Send a Message.
How quickly will DropSet respond?
Most messages receive a response within 1–2 business days. Response times may be longer during weekends, holidays, product launches, or periods of unusually high demand.
What information should I include?
Include your order number, the email address used during checkout, and a clear description of what you need.
For damaged, defective, or incorrect items, include photos or video when available. Providing complete information helps us review the request more efficiently.
Where can I track my order?
Use the DropSet Track Order page to view the latest available shipment information.
Tracking can take a short time to update after the carrier first receives the package.
https://www.dropsetgear.com/apps/track123
How do I request a return?
Review the Return Policy and contact DropSet with your order number before sending anything back.
Do not mail a return until you have received approval, the correct return address, and the required instructions.
Can I change or cancel an order?
Contact us immediately if you need to change an address, modify an order, or request cancellation.
Orders can enter processing quickly, so changes and cancellations cannot be guaranteed after an order has been submitted.
Can you help me choose between JawFlex and LiftGrips?
Yes. Tell us which product you are considering and what you want help understanding.
We can explain product features, setup, resistance progression, and intended use. DropSet support cannot provide medical diagnosis or individualized medical advice.
