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DROPSET SUPPORT
Answers Before and After You Order.
Quick information about ordering, shipping, tracking, returns and product support.
GENERAL SUPPORT
Answers Before and After You Order.
Find quick answers about ordering, shipping, tracking, returns and product support from DropSet Gear.
How can I contact DropSet?
Email contact@dropsetgear.com. Include your order number and a clear description of what you need for faster assistance.
How long does processing take?
Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.
Where do you ship?
We offer worldwide shipping where supported by our carriers. Available options are shown at checkout for your destination.
What are the shipping rates?
Standard shipping is $4.99 USD. Eligible orders over $50 USD receive free standard shipping.
How long does delivery take?
Delivery timing depends on your location and selected shipping method. Available estimates appear at checkout before payment.
How do I track my order?
Tracking is emailed after dispatch. Carrier updates may take a short time to appear after the shipping label is created.
I did not receive a confirmation email. What should I do?
Check your spam, junk and promotions folders. If it is still missing, email us using the name and email address entered during checkout.
Can I change or cancel my order?
Contact us immediately. We will try to help, but changes cannot be guaranteed after processing or fulfilment begins.
Can I change my shipping address?
Email us immediately with the correct address. Updates cannot be guaranteed after processing or shipment.
What payment methods do you accept?
Available payment methods are shown during checkout and may vary by device and location.
How do I request a return?
Contact us within 30 days of delivery with your order number, item and reason for the request. Wait for approval before sending anything back.
